Health and Safety and Customer Services.
CRS1280/540

This module combines the requirements for Periodic Training with those of IVR training by incorporating elements of VR01 and VR02. Recovery operators taking this course will benefit from having completed part of the training required for Driver CPC and after suitable examination gain certification for the relevant VR module.

The Syllabus

The CRS1280 module will count towards 7 hours of the Periodic Training and will be a classroom based training only.

Classroom based training

• Introduction and course planning
• Health & Safety as it applies to recovery operators at the work place
• Personal Protective Equipment
• Accident Prevention
• Fire prevention
• Manual Handling
• Identification of situations and prevention of accidents
• Building and maintaining professional working relationships
• Communication
• Recognising different types of customers
• Identifying dissatisfied customers
• Creating a positive impression with customers and
  how to be an ambassador for your company
• Summary and course evaluation